Refund and Returns Policy
Overview
Our return and refund policy lasts 30 days from the date of purchase. If more than 30 days have passed since your order, we unfortunately can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging. This includes all protective films, labels, and accessories that came with the item.
Non-Returnable Items
Certain items cannot be returned, including:
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Customized or personalized phone cases
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Gift cards
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Downloadable digital content (e.g., wallpapers or design templates)
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Items purchased on clearance or during final sales
We also do not accept returns on items that show signs of use, accidental damage, or improper handling.
Proof of Purchase
To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the product manufacturer.
Partial Refunds May Be Granted If:
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The item is not in its original condition (e.g., scratched, cracked, or missing parts not due to our error)
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The return is initiated more than 30 days after delivery
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Packaging is missing or damaged in a way that affects resale value
Refunds
Once your return is received and inspected, you’ll be notified by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.
Late or Missing Refunds
If you haven’t received a refund:
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Recheck your bank account
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Contact your credit card company—refunds may take time to post
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Contact your bank, as processing times vary
If you’ve done all this and still haven’t received your refund, please contact us at [your email address].
Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to request an exchange for the same item, contact us at [your email address] and send the product to:
[your physical address]
Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive store credit in the form of a gift certificate once the return is received.
If the item was not marked as a gift or was shipped to the gift giver, the refund will be sent to the original purchaser.
Shipping Returns
Please send your return to:
[your physical address]
You are responsible for return shipping costs. These costs are non-refundable. If a refund is granted, the return shipping fee may be deducted from your refund.
For high-value items, consider using a trackable shipping service or purchasing shipping insurance—we can’t guarantee we’ll receive your return.
Need Help?
For any questions about refunds and returns, contact us at [your email address].