Return & Refund Policy

Return window

You have 30 days from the delivery date to request a return. After 30 days we are not able to offer a refund or exchange.

Condition

The case must be in the condition you received it and in its original packaging. Cases showing drops, scratches, or wear beyond what is needed to try the fit cannot be refunded.

How to start a return

1. Email Business@thetruelens.com with your order number and the reason for the return.
2. We reply with a return address and instructions, usually within one business day.
3. Ship the case back. Keep your tracking number until the refund lands.

Who pays return shipping

If the case is faulty, damaged in transit, or we sent the wrong item, we pay — we will send you a prepaid label. For change-of-mind returns, return shipping is at your cost, and the original shipping charge is not refunded.

Refunds

Once we receive and inspect the return we will email you to confirm. Approved refunds are issued to the original payment method within 5–10 business days. How quickly it appears on your statement is up to your bank or card issuer.

Exchanges

If you ordered the wrong model or colour, email us. The simplest route is usually a refund on the original order and a fresh order for the one you want, so you are not waiting on the return to clear.

Damaged or missing orders

Tell us within 7 days of delivery — or of the expected delivery date if the parcel never arrived — and we will replace it or refund you. Photos help but are not required.

Contact

A1 Case
1524 Shrewsbury Drive, Bensalem, PA 19020
Business@thetruelens.com
(267) 912-1477